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PlayStation(R)Network
 
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Valued PlayStation(R)Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011, 
certain PlayStation Network and Qriocity service user account 
information was compromised in connection with an illegal and 
unauthorized intrusion into our network. In response to this 
intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full 
and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our 
network infrastructure by rebuilding our system to provide you 
with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill 
as we do whatever it takes to resolve these issues as quickly and 
efficiently as practicable.

Although we are still investigating the details of this incident, 
we believe that an unauthorized person has obtained the following 
information that you provided: name, address (city, state, zip), country, 
email address, birthdate, PlayStation Network/Qriocity password and login, 
and handle/PSN online ID. It is also possible that your profile data, 
including purchase history and billing address (city, state, zip), 
and your PlayStation Network/Qriocity password security answers may 
have been obtained. If you have authorized a sub-account for your 
dependent, the same data with respect to your dependent may have 
been obtained. While there is no evidence at this time that credit 
card data was taken, we cannot rule out the possibility. If you have 
provided your credit card data through PlayStation Network or Qriocity, 
out of an abundance of caution we are advising you that your credit 
card number (excluding security code) and expiration date may have 
been obtained.

For your security, we encourage you to be especially aware of email, 
telephone and postal mail scams that ask for personal or sensitive 
information. Sony will not contact you in any way, including by email, 
asking for your credit card number, social security number or other 
personally identifiable information. If you are asked for this information, 
you can be confident Sony is not the entity asking. When the PlayStation 
Network and Qriocity services are fully restored, we strongly recommend that 
you log on and change your password. Additionally, if you use your PlayStation 
Network or Qriocity user name or password for other unrelated services or 
accounts, we strongly recommend that you change them as well.

To protect against possible identity theft or other financial loss, we 
encourage you to remain vigilant, to review your account statements and 
to monitor your credit reports. We are providing the following information 
for those who wish to consider it:    
- U.S. residents are entitled under U.S. law to one free credit report annually 
from each of the three major credit bureaus. To order your free credit report, 
visit www.annualcreditreport.com or call toll-free (877) 322-8228. 

- We have also provided names and contact information for the three major U.S. 
credit bureaus below.  At no charge, U.S. residents can have these credit bureaus 
place a "fraud alert" on your file that alerts creditors to take additional steps 
to verify your identity prior to granting credit in your name. This service can 
make it more difficult for someone to get credit in your name. Note, however, 
that because it tells creditors to follow certain procedures to protect you, 
it also may delay your ability to obtain credit while the agency verifies your 
identity.  As soon as one credit bureau confirms your fraud alert, the others 
are notified to place fraud alerts on your file. Should you wish to place a 
fraud alert, or should you have any questions regarding your credit report, 
please contact any one of the agencies listed below: 

Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division, 
P.O. Box 6790, Fullerton, CA 92834-6790 

- You may wish to visit the website of the U.S. Federal Trade Commission at 
www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania 
Avenue, NW, Washington, DC 20580 for further information about how to protect 
yourself from identity theft. Your state Attorney General may also have advice 
on preventing identity theft, and you should report instances of known or 
suspected identity theft to law enforcement, your State Attorney General, 
and the FTC. For North Carolina residents, the Attorney General can be 
contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone 
(877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney 
General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; 
telephone: (888) 743-0023; or www.oag.state.md.us.

We thank you for your patience as we complete our investigation of this 
incident, and we regret any inconvenience. Our teams are working around the 
clock on this, and services will be restored as soon as possible. Sony takes 
information protection very seriously and will continue to work to ensure that 
additional measures are taken to protect personally identifiable information. 
Providing quality and secure entertainment services to our customers is 
our utmost priority. Please contact us at 1-800-345-7669 should you have any 
additional questions.

Sincerely,

Sony Computer Entertainment and Sony Network Entertainment